PAYMENTS
Payment for your stay will be made in Moroccan Dirham (MAD). However, the price in any other currency is used for guidance only.
We would also like to point out that the amount indicated on the confirmation of your reservation includes tourist taxes.
BOOKING CONDITIONS
No show 100%
1 day before arrival 90%
2 – 6 days before arrival 75%
7 – 20 days before arrival 50%
21 – 30 days before arrival 25% More than 30 days before arrival 0%
CHILDREN
Any person under 2 years old on the day of departure is considered a baby.
A child is considered to be anyone between the ages of 2 and 12.
Any person aged 12 and over is considered an adult.
SEASONS
High Season – From March 1 to November 5 / December 20 to January 8
Low Season – From 6 to 30 November / December 1 to 19 / January 9 to February 28
EQUIPMENT RENTAL
In order to rent equipment clients must meet the following requirements:
have IKO Level 3 or equivalent level
know how to ride upwind in both directions know how to launch, land and set up kite safely
know how to relaunch kite from the water
know how to swim and be in good general health
Duration
These general conditions of sale apply throughout the duration of online services on our website.
The hotel reserves the right, without notice, to temporarily or permanently close the access to its website and / or the online booking area.
Responsibility
The photographs presented on the website are not contractual. Although all the best efforts are made to ensure that the photographs, graphic representations and texts reproduced to illustrate the hotel presented give as accurate an overview as possible of the accommodation services offered, variations may occur, in particular because of the change in furniture or possible renovations.
The establishment can not be held responsible for the inexecution or the bad execution of the reservation in case of force majeure, because of the third party, because of the customer, notably the unavailability of the Internet network, impossibility of access to the website, external intrusion, computer viruses or in case prepayment not authorized by the carrier’s bank.
Hypertext links may link to other sites than our website, which disclaims any responsibility for the content of these sites and the services offered.
The establishment may release itself from its obligations or suspend its execution if it finds it impossible to assume them because of the occurrence of a case of absolute necessity, and in particular in case of total or partial destruction of establishment, strike etc …
Prices
Rates take into account the VAT applicable on the day of booking. Any modification or introduction of new legal or regulatory fees imposed by the competent authorities will automatically be reflected in the prices indicated on the date of departure.
Conversion into foreign currency is indicative and non-contractual. Only the currency confirmed at the time of booking is guaranteed (if this currency is different from the one practiced at the hotel, the possible expenses of charge will remain chargeable to the customer).
If a rate implies that the payment is made at the hotel at the time of the arrival or departure of your stay, and that the currency of the customer is not the same as that of the hotel, the rate charged by the hotel is likely to be different from the one that was communicated during the booking, given the possible evolution of exchange rates between the date of reservation and the dates of stay at the hotel.
Booking
The customer chooses the services presented on our booking platform. He acknowledges having read the nature, destination and booking conditions of the services available on our booking platform and has requested and obtained necessary and / or additional information to make his reservation in full knowledge of the facts. The customer is solely responsible for his choice of services and their suitability for his needs, so that our responsibility can not be sought in this regard. The reservation is deemed accepted by the customer at the end of the booking process.
Cancellations or modifications by the client
The customer is reminded, in accordance with Article L. 121-21-8 12 ° of the Consumer Code, that he does not have the right of withdrawal provided for in Article L. 121-21 of the Code de la Consommation. consumption. The conditions of sale of the booked rate specify the terms of cancellation and / or modification of the reservation. Reservations with prepayment will not be subject to any changes and / or cancellations. The amounts paid in advance that are the deposit will not be subject to any refund. In this case, it is mentioned in the conditions of sale of the tariff. When the conditions of sale of the booked rate allow, the cancellation of the reservation can be made directly with the establishment, whose telephone number is specified on the confirmation of the reservation sent by e-mail. All bookings are nominative and can not be transferred to a third party, whether for free or for a fee.
Consumption of the service
In accordance with the regulations in force in certain countries, the customer may be asked upon arrival to fill out a police form. To do this, the customer will be asked to present a piece of identification to verify whether or not it must complete the police form. Any behavior contrary to morality and public order will cause the establishment to ask the client to leave the establishment without any compensation and / or no refund if a payment has already been made. For establishments with Internal Regulations, the customer accepts and agrees to comply with the said rules. In case of non-compliance by the client with one of the provisions of the Internal Regulations, the establishment will be obliged to invite the customer to leave the establishment without any compensation and / or without any refund if a payment has already been done.
Complaints
Complaints relating to the non-performance or improper performance of the reserved services must, under pain of foreclosure, be brought to our attention in writing within eight days after the date of departure of the establishment.
Evidence Agreement
The seizure of the required banking information, as well as the acceptance of these general conditions and the voucher or the reservation request, constitutes an electronic signature which has, between the parties, the same value as a handwritten signature, and it will be kept in reasonable conditions of safety and considered as proof of communications, orders and payments between the parties.
Dislodgement
In the event of force majeure, the hotel reserves the right to have all or part of its guests accommodated in a hotel of equivalent category for services of the same nature, the costs of the transfer remaining the responsibility of the establishment, which may be sought in payment of any additional compensation.
Insurance
The client must take care of his property and materials. A safe in the room is at your disposal. The customer will have to inform the establishment of any degradation of which it would be at the origin. He is responsible for all the damage caused by his intermediary and undertakes, in case of degradation of the places made available to bear the costs of restoration.